Terms and Conditions
Please read these terms carefully before using our services. By accessing our platform, you agree to be bound by these terms.
Terms of Service
These Terms and Conditions govern your use of NuxSpace services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.
- 01
Acceptance of Terms
By accessing or using any part of our platform, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you may not access the site or use our services.
- 02
Credits and Refunds
Credits purchased for use within the software are non-refundable. As credits are used to pay for features and services within the system, there is no monetary refund for any unused credits.
- 03
Credit Transfer
Transferring credits between different user accounts or companies is not permitted. Credits purchased for a specific account or company can only be used within that account or company.
- 04
Plan Upgrade and Credits
When upgrading your subscription plan, the monetary value corresponding to the remaining days in your current subscription will be converted into credits. These credits will then be automatically applied towards the cost of the new subscription plan you selected.
- 05
Subscription Cancellation
If you decide to cancel your subscription, you will still be able to access and use the software for the remaining period of your current subscription. After that period, access to the system will be restricted unless a new subscription is purchased.
- 06
User Data Removal
You have the right to request the removal of all your data from our database. To request the removal of your data, please contact us through the indicated support channels. Note that removing your data may result in the loss of access to features and data within our applications.
- 07
Software Use
You agree not to undertake any attempt to sabotage the software. This includes, but is not limited to, hacking attempts, introducing viruses, or any other action that may damage or compromise the software and its data.
- 08
Price Changes
We reserve the right to modify our prices at any time. Any price changes will be communicated in advance and will apply to subsequent subscription periods.
- 09
Software Signature on Prints
By using our software, you agree that our signature/logo will appear in the footer of every document printed through the system.
- 10
NUIT Editing Restriction
After creating a company profile, you cannot edit the NUIT (Tax Identification Number). To help combat the use of false NUITs, if you need to change the NUIT you entered during company creation, you must contact us by email and provide the company's official NUIT declaration document.
- 11
Account Inactivity
Companies or accounts that remain inactive for more than 6 months will be deactivated. To reactivate a deactivated account, you must make a request via email to our support team.
- 12
Account Inactivity (1 year)
Companies or accounts that remain inactive for more than 1 year will be permanently deactivated or removed from our system. This action is irreversible and will require creating a new account to regain access to our services. Prior to permanent deletion, Stack Meteor, SU, Lda will send a 30-day advance notice to the email address registered on the account, giving the client the opportunity to reactivate or export their data.
- 13
Changes to the Terms and Conditions
We may update these terms and conditions periodically. Any changes will be communicated to users through our website or other communication channels. Continued use of the software after notification of changes constitutes acceptance of the revised terms.
- 14
Subscriptions
By subscribing to a plan, you agree to pay the plan amount for the subscription period. Payment will be charged automatically at the beginning of each subscription period.
- 15
Non-Payment of Consulting Services
Clients who have subscribed to or requested consulting services and fail to settle the corresponding invoices by the invoice due date will have their access to the platform suspended. Access will be restored upon full payment of all outstanding invoices. We will make reasonable efforts to notify the client prior to suspension.
- 16
Subscription Cancellation by User
You can cancel your subscription at any time. The cancellation will take effect at the end of the current subscription period.
- 17
Subscription Reactivation
After canceling a subscription and the remaining period has ended, you will need to purchase a new subscription to regain access to the system.
- 18
Suspension or Termination of Access
In exceptional cases, such as a violation of these terms or for system maintenance and security needs, we may suspend or terminate your access to the software, with or without prior notice. We will always try to minimize any service interruption and will contact you to resolve the situation as soon as possible.
- 19
Limitation of Liability
We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including, without limitation, loss of profits, data, use, goodwill, or other intangible losses, arising out of or relating to the use or inability to use the software.
- 20
Force Majeure
Stack Meteor, SU, Lda shall not be liable for any failure or delay in fulfilling its obligations resulting from causes beyond its reasonable control, including but not limited to power outages, internet service provider disruptions, natural disasters, governmental acts, or any other force majeure circumstances. In such situations, we will make all reasonable efforts to restore the service as quickly as possible.
- 21
Data Backup
We perform regular backups of platform data. However, we do not guarantee full data recovery in the event of a serious technical failure, and we are not responsible for data loss resulting from actions taken by the client, such as accidental deletion of records. We recommend that clients periodically export their data using the features available on the platform.
- 22
Credential Sharing
Each access account is intended for the exclusive use of the user to whom it was assigned. It is strictly prohibited to share access credentials with unauthorised third parties or to use them to grant access to the platform to entities other than the subscribing company. The client is solely responsible for all actions carried out through their credentials.
- 23
Support vs. Consulting Services
Technical support included in the subscription covers assistance with the use of existing platform features. Consulting services, including training, customisation, data migration, integration with external systems, business process implementation, and development of additional custom features, are distinct services, billed separately, and subject to prior agreement between the parties.
- 24
Indemnification
The client agrees to indemnify and hold harmless Stack Meteor, SU, Lda, its representatives and collaborators, from any claims, damages or expenses, including legal fees, arising from misuse of the platform, breach of these terms, or illegal activities carried out through the client's account.
- 25
Intellectual Property
All content, features, and functionality of the platform, including but not limited to software, code, designs, logos, and documentation, are the exclusive property of Stack Meteor, SU, Lda and are protected by applicable intellectual property laws. Clients are granted a limited, non-exclusive, non-transferable licence to use the platform solely for their internal business purposes during the subscription period.
- 26
Governing Law
These Terms are governed by the laws of the Republic of Mozambique. Any disputes or claims related to the use of the platform shall be resolved in the competent courts of Mozambique.
Last update: April 18, 2026