Privacy Policy

Stack Meteor, SU, Lda ("we," "our," or "the Company") has developed this Privacy Policy to inform you ("User" or "you") about how we collect, use, disclose, and protect the personal information we collect from users through our website and mobile application (collectively, the "Service").

By accessing or using the Service, you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not access or use the Service.

• Account Information: When you create an account with us, we collect your name, email address, phone number, username, and password.
• Contact Information: If you choose to contact us through the Service, we may collect your name, email address, and any other information you provide to us in your message.
• Payment Information: If you make a purchase through the Service, we will collect your name, email address, billing address, and payment information.
• Usage Information: We collect information about how you use the Service, such as the pages you visit, the features you use, and the dates and times of your activities.
• Device Information: We collect information about your device, such as your IP address, device type, operating system, and browser information.

• To provide and improve the Service
• To communicate with you
• To process your transactions
• To send you marketing emails
• To respond to your customer support requests
• To personalize your experience
• For analytics and research purposes

• With our third-party service providers
• With government authorities, if required by law
• To protect our rights and property

We use a variety of security measures to protect the personal information we collect. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

You may choose not to provide us with certain information, but this may prevent you from using certain features of the Service. You may also update or correct your information by logging into your account or contacting us.

We use cookies and similar technologies to ensure the platform operates correctly, maintain authenticated user sessions, and collect aggregated information about service usage. Cookies strictly necessary for the platform's operation cannot be disabled. Users may manage cookie preferences through their browser settings, although disabling certain cookies may affect the user experience.

In the event of a security breach involving the personal data of our clients or users, we will notify those affected within 72 hours of becoming aware of the incident, via the registered email address, informing them of the nature of the breach, the data potentially affected, and the measures taken to mitigate the damage.

As a cloud-based SaaS platform, Stack Meteor, SU, Lda may access client data strictly for the purposes of providing technical support, resolving service issues, performing system maintenance, and delivering contracted consulting services. Such access is carried out only when necessary and by authorised personnel. We do not use client business data for any purpose beyond service delivery and support. Clients acknowledge and consent to this limited access as an inherent part of the cloud service model.

We may update this Privacy Policy from time to time. Any changes will be posted on the website.

If you have any questions about this Privacy Policy, please contact us at [email protected].